Return and Exchange Policy
Introduction: “At The Yemenist SRL, we strive to ensure the highest quality in our products and services. However, we understand that there may be instances where you might want to return or exchange an item.”
Return Policy:
- Time Frame: Customers have the right to return products within 14 days of receipt, in line with EU consumer rights.
- Condition of Goods: Products must be returned in their original condition. Due to the nature of coffee as a perishable good, returns may only be accepted if the packaging is unopened and intact.
- Process: To initiate a return, please contact us at contact@theyemenist.com. Provide your order number and reason for return.
- Refunds: Upon receipt and inspection of the returned item, refunds will be processed within 3 days. Refunds will be issued to the original payment method.
Exchange Policy:
- Eligibility: Exchanges are subject to the same conditions as returns. Items eligible for exchange must be unopened and in their original condition.
- Process: For exchanges, please contact us at contact@theyemenist.com. Indicate the item you wish to exchange and the reason.
- Replacement: Once we receive the returned item, the replacement will be shipped to you.
Shipping Costs:
- Customers are responsible for the shipping costs of returning the item. Shipping costs are non-refundable.
Contact Information:
- For any questions regarding our return and exchange policy, please contact us at contact@theyemenist.com.